Pronix Fully Managed IT Tech Support Services Houston Texas

We Run Your Business Tech For You — Managed IT Services!

Managed IT Service Providers — essentially outsourced IT teams — provide a comprehensive IT care service within a set, subscription fee model.

Do I Need Fully Managed IT Services?

Some of the operational symptoms which call for the need of an MSP include:

• “Lack of service and support slowed down our efforts to achieve goals last year.”
• “Outages and downtime were too high and kept us from making progress.”
• “Tweaks to business applications depleted our budget and didn’t improve performance.”
• “Data was lost due to inefficient IT protocols and management.”
• “We spend most of our time in identifying the right skill-set but are unable to tap the right market,”
• “Our regulatory compliance is diminishing, and we need to take care of it.”
• “Our customers’ experience and their engagement with our products need overhauling.”

Pronix IT Helpdesk Outsourcing Can Help With Managed IT Services!

A Managed IT Service Provider in Houston Texas like Pronix IT Helpdesk Outsourcing Solutions is a third-party organization that monitors and manages a range of all your IT processes and functions. Companies like yours partner with MSPs to gain the benefits of:

✓ decreased technology costs

✓ efficiencies of scale

✓ availability of specialized IT skills

✓ increased security

✓ lower downtime

✓ reduced operational costs

Can I Trust Outsourcing To an IT Tech Agency?

There’s always a bit of fear that comes into a business owner’s mind when we talk about moving mission-critical aspects of the business to third-party control. However, when it comes to IT tech support, it’s for the best. An MSP has the experience, expertise, and operational bandwidth to do what an internal IT employee — or even an entire internal IT team — cannot do.

Pronix IT Help Desk outsourcing in Houston Texas is your first call when you have a tech question or something is going wrong with your computers, servers, or network. Most MSPs offer access to their IT Help Desk support team through phone, email, or a communications app installed on your devices.

Once the IT Help Desk is contacted by your or one of your employees, a “Help Desk Ticket” is created. This is an electronic record of the issue, work on the issue by the MSP, resolution to the issue, and any communications with you, the client, regarding the issue.

The Pronix Outsourced IT Help Desk support team in Houston gives you the assurance that your employees won’t lose massive amounts of productivity time due to a lack of answers to tech questions or troubleshooting needs.

Business Telephone Services — VoIP

Telephone systems have come a long way in recent years. No longer does a business need expensive, on-site telephone equipment and extra lines from the local carrier. Today, business communications can be done over modern internet infrastructure using VoIP (Voice over Internet Protocol) technology.

The main advantages of partnering with an MSP to provide telephone services to your company are:

• Predictable per-user telephone rates
• Low to no long-distance charges
• Simple to add or remove lines
• Smartphone apps to put business line phone functionality on any phone
• Full pro-business feature sets

VPN Technology

VPN (Virtual Private Network) Technology is used to protect your data between your computer and your company’s internal or cloud server while you are working out of the office. This technology sends your data through a private, encrypted “tunnel” that helps keep prying eyes out of your business.

Companies like yours use VPN technology for work-from-home employees, traveling employees, contract employees, and executives that take work home from time to time. The VPN is just one of the layers of security that is put in place by your MSP to keep your data and workflow secure.

Disaster Recovery

Every company leader knows that there are some things beyond his/her control, no matter how well they have planned. An IT disaster is defined as not having access to your IT resources — your computing power, data, workflow, cloud resources, etc., for an extended period of time.

This “worst-case” IT scenario can easily be brought on by human error, criminal activity, fire, flood, power outage, and power surges. BCDR (Business Continuity and Disaster Recovery) strategies are implemented to help keep your business running, even if one of these negative circumstances impacts your operations.

The Benefits of Outsourcing Your IT Tech Support

Hiring an outside team of IT tech support specialists in Houston Texas is beneficial for the following reasons:

• Availability of expertise — The vast experience and knowledge within an MSP team give them an edge over jack-of-all-trade tech support people. Finding an in-house expert in emerging and flourishing technologies like Artificial intelligence, the Internet of Things, Data Cloud, and Digital Transformation is nearly impossible in this global market. Lack of this expertise can lead to strategic setbacks if not sourced within the organization’s timeline.
• Improved cost efficiencies — Paying a monthly flat fee for IT support is far more cost-effective than dealing with big, unexpected break/fix bills when multiple things go wrong within a given month.
• Improved risk management — An MSP assumes, manages, and shoulders a lot of risk for its customers by having specific industry knowledge and contributing its proprietary methodologies to the customer environment. For an MSP, it’s all about reducing your vulnerability.
• Enhanced productivity — Businesses need mission-critical applications to be always available. Having an MSP’s services in place ensures maximum uptime for mission-critical applications, maintenance for all the components, and adherence to best practices for better governance and compliance.

If you are looking for Fully Managed IT Services, Pronix IT Helpdesk Outsourcing Solutions Will Run Your Business Tech For You — www.pronixinc.com | +1-(732) 476 5277